Return Policy
At Toysophy, customer satisfaction is our top priority. We strive to ensure that your shopping experience is smooth and enjoyable. However, if you need to request a return or exchange for a product, the following policy applies:
Return Conditions
- Return Period: You can request a return within 14 days of receiving the product.
- Accepted Returns: The product must be unused, undamaged, and in its original packaging.
- Non-Returnable Products:
- Used or damaged products.
- Products that cannot be returned due to hygiene reasons (e.g., personal use items).
Exchange Conditions
- Exchange Period: You can request an exchange within 30 days of receiving the product.
- Exchange Product: Depending on stock availability, the same or a similar product will be provided.
Return and Exchange Process
- Submit a Request: To initiate a return or exchange, email us at support@toysophy.com with your order number and request details.
- Approval and Shipping: Once your request is approved, we will provide you with the necessary shipping information for the return or exchange.
- Product Review: Once the returned product is received, it will be inspected, and the appropriate action will be taken based on your request.
Return Fees
- Shipping Fees: Return shipping fees are the responsibility of the customer. However, in cases of defective or incorrect products, the shipping fee will be covered by Toysophy.
Refund Policy
- Processing Time: Refunds will be issued within 3 business days after the returned product is received and approved.
- Payment Method: Refunds will be processed using the original payment method (e.g., credit card or bank transfer).